How to Pay my RGE Bill
Are you wanted to make the payment for your RGE Bill? Then relaxed! Bill payment is an easy process. Here we discussed how to pay your RGE Bill step by step. Login to your RGE account and pay the bill. You just follow all the instructions carefully.
About Rochester Gas and Electric
Rochester Gas and Electric is a utility service provider that operates as the RG&E. They generate, transmit, and distribute electric services. Along with the electric service, they also provide natural gas to the customers of the US. They provide electric services at a very affordable price.
How to Pay my RGE Bill
RGE offers several payment options to pay your utility bill. You can choose to follow any payment method to make the payment for your electric bill. Follow these payment methods below, which is right for you.
Pay RGE Bill via Online login Method:
You can make payment for the RGE bill through the online payment method. But, before start making a payment, register for online access. If you already completed the registration process, then follow these steps to login into your RGE account:
- You need to go to this link www.rge.com
- Then, on the right side of the page, select the My Account option.
- On the next page, provide your Login ID and Password.
- After providing your RGE login details, simply select the Login button.
- Then, follow the steps further to make your utility bill payment.
Pay RGE Bill by Mobile App:
You can make payment for your RGE bill by the mobile app. To make the payment using the mobile app, download the RG&E app. The RG&E application is available on both Android and iOS devices. You can view or access your account through the mobile app. Your real-time account is secured by the Touch or Face ID. If you are using an Android device, then download the app from the Google Play Store. iPhone’s users can download the app from the Apple Apps Store.
Pay RGE Bill by AutoPay:
AutoPay allows the customers to pay their RGE bill automatically from the checking or savings account, credit, or debit card. You have to set up the AutoPay program to make payment automatically. If you are a registered member then login into your RGE account. Otherwise, sign up for AutoPay, follow these steps below:
- First, you need to go to this link www.rge.com
- Then, under the Account tab, select the AutoPay program.
- On the next page, provide your account number and service zip code on the respected fields.
- Check the I’m not a robot to pass the security check.
- After providing all the details, simply select the Look-Up option.
- Then, follow the steps further to set up your AutoPay program.
Pay RGE Bill by Credit Card:
You can make a one-time payment through KUBRA EZ-Pay. Here you need not log in or register for the online account. To make your utility bill payment, follow the steps further:
- You have to visit this link www.rge.com
- Then, you need to select the Account option.
- Then, under the Ways of Pay option, select Pay by Credit Card.
- After that, select the Make a Payment option.
- On the next page, provide your account number.
- Tick the box, I’m not a robot to pass the security code.
- After providing your account number, select the Continue button.
- Then, follow the steps further to make your utility bill payment.
Pay RGE Bill by Phone:
Pay your RGE bill using the automated phone system. You can choose to pay your bill through an automated phone system. While making the payment, you will require an RGE account number and banking details. You need to dial 800.295.7323 from your phone. After calling on this number, you need to press 2 from your phone. You can follow the automated call service to make a payment over your phone.
Pay RGE Bill by Mail:
You can choose to pay your RGE bill through the traditional mail method. Send your money order or personal check by mail. You must have to include your account number on your money order or check. Making payment through the mail will take a few days to proceed. You have to send your payment stub to this address below:
RG&E
P.O. Box 847813
Boston, MA 02284-7813
Pay RGE Bill in Person:
You can pay your utility bill through the pay agents. They accept the payment in the form of cash, money order, or debit cards. You will require your billing stub to make payment in person. But if you receive the termination notice, then you contact at 877.266.3492 before making the payment.
You can also make your utility bill payment by CheckFree Pay. To find out your nearest CheckFree Pay location, visit this link www.checkfreepay.com/info/payinperson. You will also get the CheckFree Pay at Kmart or Walmart locations.
RGE also accepts payment via Western Union locations. To find out your nearest Western Union location, you can visit www.westernunion.com for making a payment through Western Union, you have to pay a convenience fee.
Visit the RGE office locations to make payment. These are the following locations you can make payment in person:
- Canandaigua: 79 Clark Street, open Monday through Friday, 8 a.m. to 5 p.m.
- Sodus: 14 State Street, open Monday through Friday, 8 a.m. to 5 p.m.
- Fillmore: 32 Main Street, open Monday through Friday, 8 a.m. to 5 p.m.
- Rochester: 256 Waring Road.; 89 East Avenue; 400 West Avenue, open Monday through Friday, 8:30 a.m. to 5 p.m. West Avenue is also open Saturdays from 9 a.m. to noon.
Pay RGE Bill by Gift Cards:
RGE no longer sells gift cards to customers. But if the gift card is purchased before December 1, 2019, there will be no expiration date. There are mainly two options to redeem your gift card. You can visit the walk-in payment location to redeem your gift card. These are the walk-in payment locations:
- Canandaigua:79 Clark Street
- Sodus:14 State Street
- Fillmore:32 Main Street
You can also mail your gift card to the RG&E customer service. You can send your gift card to the address below:
89 East Avenue
Rochester, NY 14649
Read More: How to Pay my Reliant Energy Bill
How the Penalty Fees Work
RGE charges the service fee to the customers. If your service is disconnected for not making the payment, you have to pay a restoration fee. You will be charged the late payment fees:
Late Payment Fee: If you cannot make your utility bill payment by the due date, you have to pay a late payment fee. For the late payment fee, you have to pay 1.5% of the past due amount.
Things to Do If You Can’t Pay the Bill
If you are having any problem paying your bill, contact customer service. You can ask customer service for the payment assistance program. You can also apply for the LIHEAP program. For the specific guideline on the LIHEAP program, contact the customer service department.
RGE Contact Info
If you have any questions regarding the RGE bill payment, contact the customer service department. The customer service is available at:
Phone:
Self Service Line: 800.295.7323 (24 hours/7days)
Customer Service: 800.743.2110 (Monday – Friday, 7 a.m. – 7 p.m., excluding holidays)
Payment Arrangement: 877.266.3492
Mail Address:
89 East Avenue, Rochester, NY 14649-0001
Corporate Office:
89 East Avenue, Rochester, NY 14649-0001
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